1. Scope of Application
The warranty policy applies to products such as floor lamps/wooden bedside lamps, electric fans, suitcases, aroma diffusers, and helmets purchased from the website www.muji.com.vn, effective from the date of successful order delivery.
2. Warranty Period
|
Product Name |
Support Policy for Product Replacement |
Warranty Period |
|
Floor Lamps, Wooden Bedside Lamps |
Not applicable |
1 year |
|
Electric Fans |
Not applicable |
1 year |
|
Aroma Diffusers |
6 months: free of charge 6 months to 2 years: 50% of product value 2 years to 3 years: 30% of product value (attach terms and conditions) |
6 months |
|
Suitcases |
Not applicable |
2 years |
3. Warranty Regulations
During the warranty period, products may be exchanged if the following conditions occur:
- Damage occurs during normal use.
- The cause of the damage is determined to be a manufacturing defect or issue with the components.
4. Cases of Warranty Denial
- If the damage appears after the warranty period from the date of purchase.
- If order information cannot be provided.
- Damage caused by external factors such as fire, earthquakes, wind/water damage, salt, pollutants, or other disasters/impacts.
- Damage caused by falls, misuse, or rough handling.
- Damage caused by disassembly, modification, or incorrect repairs.
- Surface damage; damage due to improper handling; misuse by airlines or other transport companies.
- Damage caused by exposure to high temperatures, solvents, acids, water, rain, etc.
- Damage or loss of accessories, related costs such as opportunity costs.
- Wear and tear from normal use on parts like remote controls or fans.
- Surface damage resulting from standard use (wear, scratches, cuts, dents, dirt, discoloration).
- MUJI reserves the right to assess and determine whether the product is defective.
If you cannot visit the store due to distance or because the product was a gift, please contact customer service at 1900 255 579. This warranty policy is only valid in the country (Vietnam) where the item was purchased.
5. Warranty Procedure
- Customers should contact MUJI's customer service center via the chat window on the website www.muji.com.vn or send an email to: [email protected]. MUJI will inspect the product, and if it meets the conditions above, customers will be instructed to visit the nearest store to exchange the product.
- Customers must provide order information for online purchases and details of the product that requires warranty to the staff at the MUJI store.
- MUJI store representatives reserve the right to assess and determine the product's condition according to the above warranty regulations.
- If the product cannot be repaired, MUJI will replace it with a new product or schedule a pick-up date for the replacement product if it is not available in the store (maximum wait time of 7 days).
6. Contact
For any inquiries or support related to the warranty, please contact us via:
- Email: [email protected]
- Phone: 1900 255 579
