Welcome to MUJI Vietnam's online shopping site, https://www.muji.com.vn (hereinafter referred to as “We” or “Us”).
By accessing our online shopping site, you agree to the terms and conditions of purchase on https://www.muji.com.vn (hereinafter referred to as the "Terms and Conditions of Use"). We reserve the right to change, modify, add, or remove any part of these Terms and Conditions of Use at any time. Changes take effect immediately upon being posted on the online shopping site without prior notice. By continuing to use the online shopping site after these changes have been posted, you accept the updated Terms and Conditions of Use. Please check regularly to stay informed of any changes.
1. Instructions for Using the Online Shopping Site
Users must be at least 16 years old or access under the supervision of a parent or legal guardian.
It is strictly prohibited to use any part of this online shopping site for commercial purposes or on behalf of any third party without our written agreement. Any violations will be dealt with in accordance with the laws of Vietnam.
2. How to Shop
Step 1: Find the product you love. Choose the desired color and size.
Step 2: Click the [BUY NOW] button on the desired product. Proceed to the shopping cart and select checkout.
Step 3: You can review your order summary and apply [DISCOUNT COUPON] if you have one in your account.
Continue to [CHECKOUT] to confirm your order.
Step 4: At the checkout step, the system will present you with the following options:
- [Login] if you haven’t logged in.
- [Register] if you don’t have an account.
- [Checkout as Guest] if you prefer not to register.
Step 5: Enter your shipping address information and press [CONFIRM ADDRESS].
Step 6: Choose the payment method and press [PAYMENT].
Step 7: Press [PAYMENT] after reviewing the recorded information and completing the payment procedures.
Step 8: You will receive an email confirmation once your order has been successfully placed.
3. Product Pricing
The prices displayed on the online store include the legally required VAT but do not include shipping fees. The total purchase cost, including shipping fees, will be displayed at checkout.
Please note that prices on the online store may differ from those at our retail stores.
4. Safe and Convenient Payment at MUJI Vietnam
All customers engaging in transactions at MUJI Vietnam’s online store are supported with convenient and secure payment methods:
- Cash on Delivery (COD)
- Payment via VNPay gateway with the following options:
- VNPAY QR-supported payment applications
- Domestic payment cards and bank accounts
- International payment cards (Visa, Mastercard, JCB, American Express)
- VNPAY e-wallet
5. Trademarks and Copyrights
We own all intellectual property on the online shopping site, such as logos, trademarks, designs, images, clips, films, music, etc. (collectively referred to as “Design Materials”). The online shopping site and these Design Materials are protected by intellectual property laws, including copyright laws and other applicable laws of Vietnam.
6. Legal Rights
The Terms and Conditions of Use and the content of this online shopping site are governed by the laws of Vietnam, and the competent courts of Vietnam will resolve any disputes arising from the unauthorized use of this online shopping site.
7. Dispute Resolution
Any controversy, claim, or dispute arising from or related to transactions at MUJI Vietnam or these Terms and Conditions of Use shall be resolved through negotiation, mediation, arbitration, and/or court in accordance with Chapter 4 of the Consumer Protection Law on Dispute Resolution between consumers and organizations/individuals engaged in trading goods and services.
8. Customer Support
If you have any questions or need assistance during your shopping experience, please contact our customer service department via hotline: 19002 55579 or email: [email protected].
