- Delivery Scope
- Nationwide delivery service to the address provided by customers, covering major cities and provinces.
- Region 1: From Bình Định to Southern provinces.
- Region 2: From Quảng Ngãi to Quảng Bình.
- Region 3: From Hà Tĩnh to Northern provinces.
- Note: The cities of Hà Nội, Đà Nẵng, and Hồ Chí Minh are not included in these regions.
|
Route type |
Route |
|
Within province |
Hà Nội <=> Hà Nội Đà Nẵng <=> Đà Nẵng Hồ Chí Minh <=> Hồ Chí Minh Tỉnh X vùng 1 <=> Tỉnh X vùng 1 Tỉnh X vùng 2 <=> Tỉnh X vùng 2 Tỉnh X vùng 3 <=> Tỉnh X vùng 3 |
|
Within Region |
Hà Nội <=> Region 3 Đà Nẵng <=> Region 2 Hồ Chí Minh <=> Region 1 |
|
Intra-province |
Hà Nội <=> Đà Nẵng Đà Nẵng <=> Hồ Chí Minh Hồ Chí Minh <=> Hà Nội |
|
Special Inter-region |
Hà Nội <=> Đà Nẵng Đà Nẵng <=> Hồ Chí Minh Hồ Chí Minh <=> Hà Nội |
|
Inter-region |
Hà Nội <=> Region 1/Region 2 Đà Nẵng <=> Region 1/Region 3 Hồ Chí Minh <=> Region 2/Region 3 |
|
Inter-province |
Region 3 <=> Region 1/Region 2 Region 2 <=> Region 1/Region 3 Region 1 <=> Region 2/Region 3 |
- Delivery Time
Areas
Estimated lead-time
Southern
Hồ Chí Minh city
2 days
Other southern provinces
3 days
Central
Central provinces
4 days
Northern
Ha Noi
3 days
Hai Phong
4 days
Other northern provinces
4 days
- Delivery Fees
- Delivery fees range from 30,000 VND to 99,000 VND depending on the order's weight and delivery area. Free shipping for orders valued at 999,000 VND or more. (Shipping fees may change according to carrier rates)
- Delivery Process
- After completing an order, MUJI will confirm it via email or Zalo message.
- The shipping partner will contact the customer directly to confirm the specific delivery time and location.
- Product Inspection Policy Upon Delivery
- Customers can inspect the products with the delivery personnel before confirming receipt and making payment.
- Customers should record a video of unboxing and send it to MUJI's online customer care. If the product is found damaged, incorrect, or missing, the customer may refuse to accept it. (Note: Customers are allowed to open the outer box but not the product packaging.)
- Unsuccessful Delivery
- If the customer is unable to receive the package on the first and second attempts, the carrier will make a third delivery attempt. If the customer still cannot receive the package on the third attempt, the order will be returned to the warehouse. After 14 days, MUJI will proceed to refund the customer for prepaid orders via bank transfer or other payment methods.
- Contact and Support
- Customers can reach out to the customer service department via the hotline or email below for support related to delivery issues.
- Hotline: 1900 255 579
- Email: [email protected]
