Table of Contents
- About Us and Privacy Policy
- Contact Details of the Data Controller/Processor
- Third-Party Links
- Personal Data Obtained
- Refusal to Disclose Personal Data
- Methods of Personal Data Collection
- Purposes of Personal Data Collection
- Scope of Personal Data Usage
- Obtaining Customer’s Separate Consent to Use Personal Data for Marketing Purposes
- Subjects Accessing to and Using Personal Data
- Cross-border Relocation
- Data Security
- Personal Data Retention
- Right to access, correct, delete, obtain copies of Personal Data and withdraw your consent
- Measures and Tools for Modification or Deletion of Personal Data
- Glossary
- Name of corporation: MUJI RETAIL (VIETNAM) LIMITED LIABILITY COMPANY
- E-mail address: [email protected]
- Address: Unit 501-502-503-504, 5th Floor, The Landmark, No. 5B Ton Duc Thang Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam
- Phone number: 19002 55579
- Identity information includes the user ID, profile photo, user name (nickname) or similar identifier, date of birth and gender
- Contact information includes name, email address, and telephone number
- Transaction data includes payments to or from the Customer and details of the products and services the Customer has purchased from us and information which you enter into the application form on the Website when you apply for the event which we conduct, such as your name, e-mail address, phone number, and the products which the Customer purchased
- Technical data obtained via Cookie (as defined in item a Section 17 below) includes the Internet Protocol (IP) address, your account log-in data, the type and version of the browser, the time zone configuration and region, location data of our store where the Customer checked in, the type and version of the browser plugin, the operation system, the platform and other technology on the device used to access the Website
- The account profile data includes the user ID, user name (nickname), password, any purchases or orders made by the Customer, Customer’s interests, preferences, feedback, and survey responses
- The usage data includes information on how the Customer uses the Website and our services
- Marketing and communication data include a preference for the receipt of marketing information from us and a preference for the manner in which such marketing information is received.
- Creation of accounts in the Website
- Applying for an event planned by us
- Subscription for services provided by us
- Subscription to our services or publications
- Request to transmit marketing information
- Participation in competition, promotion or research
- Providing feedback to us
- Technical data, location information, terminal identification information, etc. from analytics providers and search information providers (Google, Amazon Web Services etc.)
- Contact information and transaction data from providers of technology, payment and delivery services for the purpose of executing and performing goods/services sales and purchase contracts
- Identification and contact information from publicly available sources
- To provide our services to the Customer via the Website
- To recommend to the Customer the personalized products and services, which are analyzed based on the Customer's viewing history of the Website, via the Website
- To promote and advertise our products and services by sending the Customer news about our stores, products and services
- To discover defects and improve the functions of the Website
- To protect our legitimate interests or any third party’s legitimate interests under the agreements with us (if any)
- To protect the Customer’s rights and legal interests in accordance with laws and the agreements with us
- To prepare business plans, reports and forecasts
- To research, organize contests, lucky draw, surveys, or events
- To comply with legal and guideline obligations
No. |
Purposes |
Scopes of Use |
1 |
To register new Customer |
(a) Identity information (b) Contact information |
2 |
To provide our products and services to the Customer |
(a) Identity information (b) Contact information (c) Transaction information |
3 |
To manage the relationship between the Customer and the Company |
(a) Identity information (b) Contact information (c) Profile information (d) Marketing communication information |
4 |
To provide the Customer with important notices regarding the safety and reliability of the Website, products and services |
(a) Identity information (b) Contact information (c) Profile information (d) Marketing Communication Information |
5 |
To enable Customer to take part in the lucky draw or contest or to conduct questionanaires |
(a) Identity information (b) Contact information (c) Profile information (d) Transaction information (e) Marketing communication information. |
6 |
To manage and protect the Company’s business and information system (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) |
(a) Identity information (b) Contact information (c) Technical information |
7 |
To deliver relevant website content, advertisement, measure or to understand the impact of advertisement provided to the Customer |
(a) Identity information (b) Contact information(c) Profile information (d) Transaction information (e) Marketing and communication information (f) Technical information (g)Usage information |
8 |
To improve the Website, products/services, marketing, the Customer relationships and Customer experience using data analytics |
(a) Technical Information (b) Transaction Information (c)Usage information |
9 |
To propose or recommend personalized products or services |
(a) Identity information (b) Contact information (c) Technical information (d) Transaction Information (e) Profile Information (f) Usage Information |
10 |
To promote and advertise our products and services |
(a) Identity information (b) Contact information (c) Technical information (d) Transaction Information (e) Profile information |
- Following opt-out links in marketing messages sent to you
- Contact us (at any time) following Contact Details mentioned in Section 2 hereof.
- Request for access to Personal Data
Customer can request copies of their Personal Data in our possession and confirm that we are lawfully processing your Personal Data - Request for correction of Personal Data
Customer may request correction of incomplete or inaccurate Personal Data in our possession. However, in this case, we may need to confirm the authenticity of the new information provided by you - Request for deletion of Personal Data
Customer may request us to delete your Personal Data. However, at the time of invoicing, we may not always be able to comply with your removal request for certain legal reasons (which will be notified to you if applicable) - Objection to the handling of Personal Data
If the handling of Personal Data by us or any third party makes you feel that it affects your fundamental rights or freedoms under the specific circumstances in which you are placed, you may object to the handling of Personal Data - Request for Restrictions or Cessation on the handling of Personal Data
Customer may request a cessation on the handling of your Personal Data if: (a) Customer requires us to ensure the accuracy of data; (b) Customer does not need the Personal Data but requires us to extract the data in our possession for the purposes of establishing, exercising, or defending legal claims and seeks the maintenance of such data; or (c) we need to provide justifiable grounds evidencing that we have collected, stored and used data properly in case where Customer has challenged us in our handling of the data - Request for transfer of Personal Data
We will provide you or a third party designated by you with your Personal Data in a structured, commonly-used machine and legible format. However, such rights are limited to automated information when you have agreed to let us use in advance, or when we have used it to perform contracts with you - Withdrawal of your consent
Customer reserves the right to withdraw consent at any time if you do not want us to process Personal Data anymore. However, this will not affect the legality of the handling of Personal Data prior to the withdrawal of consent. In addition, you acknowledge that if you withdraw your consent, we may not be able to provide you with a particular product or service. In this case, we will inform you when you withdraw your consent.
15. Measures and Tools for Modification or Deletion of Personal Data
- Using function/mechanism “My account” in the Website; or
- Contacting us by using any of communication channels stipulated in Section 2 above.
- “Cookie” means a small text file created by the Website, which is stored in the Customer’s device either temporarily for that session only or permanently on the hard disk for the purpose of providing technical data about the Customer’s access as stated in item d Section 4 above so that the Website can recognize the Customer and keep track of Customer’s preferences
- “Legitimate interests” means the Company’s lawful interests in operating and managing our business so that we can provide our Customer with the highest quality service, products, and the safest experience. Before handling your Personal Data for legitimate benefit, we will always review and compare the potential impact on you, your rights and legal interests. We will not use the Customer’s Personal Data for any particular activity other than the purposes and scopes agreed by Customer (except the cases with the Customer’s separate consent or as required as an obligation by the prevailing laws). If the Customer needs more detailed information about how we have assessed our legitimate benefits over potential impacts on Customers in a particular activity, the Customer can contact us at the information specified in Section 2 hereof
- “Fulfillment of contractual obligations” means the handling of Personal Data necessary for the performance of contractual obligations to which the Customer is a party or to which the Customer intends to respond upon request prior to execution
- “Observance of legal and regulatory obligations” refers to the complying with applicable laws and regulatory obligations when we handle the Customer’s Personal Data.